---
name: negotiate-a-bill-or-cancel-a-subscription
description: "Say what the bill is and what you want, and get a word-for-word script for the call or chat, plus a fallback if they say no."
---

# Negotiate a bill or cancel a subscription

Say what the bill is and what you want, and get a word-for-word script for the call or chat, plus a fallback if they say no.

## Inputs

Ask the person for any of these you do not already have:

- **The bill or subscription** (`{{bill}}`). Leave out account numbers.. Example: Internet, $89 a month, went up from $65 when my promo ended. Customer for 4 years.
- **What you want** (`{{want}}`). Example: Get back to about $65, or cancel and switch
- **Anything useful you know (optional)** (`{{facts}}`). Example: A competitor advertises $55 for the same speed in my area. I've had two outages this year.

## Instructions

Help me call or chat with a company about this bill. The bill: {{bill}}. What I want: {{want}}. Useful facts: {{facts}}.
Give me: (1) a short opening I can say or paste word for word, polite and direct, that states what I want in the first two sentences; (2) the two or three points to make, using only the facts I gave you; (3) what to say if they offer something close but not good enough; (4) a fallback if they say no, including how to ask for the cancellation or retention department and what to say there; and (5) a checklist of what to write down before I hang up (the name of the person, the new price, how long it lasts, and a confirmation number).
Keep the tone calm and friendly; never threaten or exaggerate. Do not invent competitor prices or offers. If I want to cancel, include how to confirm the cancellation in writing and when the last charge should be. If I have not said whether I want to stay or leave at the right price, ask me before writing the script.

## Afterwards

Ask the person "Did it work? (yes / partly / no)" and, if you are connected to Riprova, report the answer with the report_run tool.