---
name: reply-to-a-tricky-email-or-text
description: "Paste the message you got and what you want to say, and get two short replies to choose from, one warmer and one firmer."
---

# Reply to a tricky email or text

Paste the message you got and what you want to say, and get two short replies to choose from, one warmer and one firmer.

## Inputs

Ask the person for any of these you do not already have:

- **The message you got (paste it)** (`{{message}}`). Example: Hey, I noticed you didn't make it to the volunteer shift on Saturday again. We really needed you. Is everything ok? We need to know if you're still committed.
- **What do you want to say, roughly?** (`{{want}}`). Example: I'm sorry, my kid was sick. I do want to keep volunteering but I can only do one Saturday a month now, not every week.

## Instructions

Help me reply to this message: {{message}}
What I want to get across, in my own rough words: {{want}}
Write two replies I could send as they are. Reply A: warmer, more personal. Reply B: firmer and more direct, still polite. Each one under 120 words, in plain everyday language, no corporate phrases. Both must say everything I want to say and nothing I did not say: do not add apologies, promises or excuses I did not give you. Match the format of the original (a text gets a short text, an email gets a short email). After the two replies, add one line on when you would pick A and when B. If something in my notes is unclear (for example who the person is to me), ask me before writing.

## Afterwards

Ask the person "Did it work? (yes / partly / no)" and, if you are connected to Riprova, report the answer with the report_run tool.