---
name: write-a-polite-complaint-that-gets-results
description: "Describe what went wrong and get a firm, polite complaint letter that asks for a specific fix."
---

# Write a polite complaint that gets results

Describe what went wrong and get a firm, polite complaint letter that asks for a specific fix.

## Inputs

Ask the person for any of these you do not already have:

- **What happened?** (`{{problem}}`). Example: Ordered a sofa on Sept. 3, delivered Sept. 20 with a torn arm. Emailed twice, no reply. Order number 88213.
- **What do you want them to do?** (`{{fix}}`). Example: Replace it or refund me in full within 14 days

## Instructions

Write a complaint I can send by email. Here is what happened: {{problem}}. What I want: {{fix}}.
Make it polite but firm, and short enough to be read in a minute. Structure it as: a one-line subject, what happened with dates and reference numbers, what I have already done to fix it, exactly what I want and by when, and what I will do if I do not hear back (for example, contact my credit card company or a consumer protection agency, without threats). Do not exaggerate or add facts I did not give you. Use "I" and plain words, no legal jargon. After the letter, list any details I should add before sending, if something is missing.

## Afterwards

Ask the person "Did it work? (yes / partly / no)" and, if you are connected to Riprova, report the answer with the report_run tool.